Company Overview:
Hygiena is a microbiology and life science company. Started 4 years ago as a spin off from Medical Packaging Corp., Hygiena has grown into one of the dominant players in the ATP hygiene monitoring market. Collectively, the companies share 30 years of experience in developing rapid solutions for the food & beverage, healthcare and life science industries. Hygiena has experienced unprecedented growth over the past 4 years and is forecasting escalating sales in a growing worldwide market. With offices and manufacturing facilities in the USA, United Kingdom and over 80 distributors worldwide, Hygiena's products are used around the world by leading blue chip companies as well as many small and medium sized enterprises.


Customer Service Representative

Posting Date: 05/30/08
Closing Date: Will stay open until filled

Job Overview:
The Customer Service Representative will interface with Hygiena customers, the Accounting, Sales and Manufacturing Department. The scope of this job entails processing orders, learning Hygiena products so that you can speak knowledgably to customers and making sure the customer is 100% satisfied. In addition the employee will have an opportunity to develop new personal and technical skills in the Sales & Marketing area.

We are looking for an individual who maintains customer satisfaction and achieves customer service objectives. Potential candidates must have excellent communication, interpersonal and problem-solving skills. Good organization/planning and writing skills are necessary as well. This is a mandatory two-year position before being eligible for a position change within the company.

Outstanding Customer Service Representatives will be moved up to an Account Manager in the sales group.

Key Responsibilities:

• Assuring orders submitted by customers, dealers and account managers are processed accurately and completely in a timely manner.

• Audit customer information, freight terms, miscellaneous charges, and sales tax.

• Communicating all technical or quality issues to necessary parties.

• Fulfilling customers' requests via e-mail or phone. Requests will include pricing, shipping, item descriptions, order status, etc...

• Preparing shipping, international and other miscellaneous documents as required.

Job Requirements :

• Excellent oral and written communication skills.

• PC proficiency with skills in MS Word and Excel.

• Excellent organizational skills in maintaining files and keeping work area uncluttered.

• Excellent attendance.

• Enjoys undertaking new challenges and responsibilities.

• Able to work and multitask in a fast-paced environment.

Qualifications:

• Bachelors Degree or two to five years related experience and/or training required; or equivalent combination of education and experience. (BS in Business Administration, English or Biology preferred.)

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Detail-oriented, multitasking ability and ability to work in an environment with changing priorities.

• Ability to work independently and within a team.

Salary and Benefits:

• Competitive market salary based upon experience.
  Comprehensive Benefit Package includes:

• Medical Health Insurance w/ Life Insurance Benefit included.

• 401K Plan

• 11 Paid Holidays plus 5 Personal Time-Off Days.

• Optional Dental, Vision, Disability Insurance Plans.